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Please read these frequently asked questions before you contact us.

When are you open?

We are at the premises at 7 Swallow Units Mondays to Fridays from 9am to 5pm and welcome visitors from Tuesday to Thursday between 10am to 4pm, we apreciate prior notice - please call 01392 459788 or email Contact to arrange a mutually convenient time.

We are closed on all Bank Holidays. You are welcome to email during during weekends and over bank holidays when we may be able to reply to you, and also to place orders online. We cannot guarantee that parcels will be dispatched during this time, however the orders will be dealt with in strict date order once we return to normal working hours.

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Can I visit your showroom?
Yes our showroom welcomes all customers, you can buy directly to take away with you. Back to top

Is everything in stock?
We try our best to keep all items in stock but if you need large quantities it is best to or visit us first. Back to top

Do you have large quantities?
We have a huge selection of products in large quantities in our warehouse but it is not possible to predict purchases by other customers. Back to top

Can I pay by debit/credit card?
Yes, we accept debit and credit cards. Back to top

How long does it take for me to get my shipment?
Usually 1-3 working days after payment is received, however some deliveries might take longer, in which case we will contact you. For international shipping please add 1-2 workdays per zone (Please check the shipping page on our website for zone information). Back to top

Can I return unused materials?
Please check our returns policy. Back to top

What can I mosaic on?
You can mosaic on almost anything. Ensure the surface is clean, rigid and solid enough to support the weight of mosaic. For outdoor projects do not use porous or fragile materials as they will not withstand freezing. Back to top

What do I need to make a mosaic?
To make starting mosaics easier we have created mosaic kits of varying difficulty, that provide you with everything you need to start. If you plan to do cutting make sure that the kit includes (or you buy separately) a mosaic cutter. Buy or borrow a book on mosaic in order to learn the basic techniques. Going on an introductory course is always a good idea. Back to top

How many tiles do I need?
Calculate the approximate area using length x width (and length x width x height if 3D). Calculate your chosen tile on your area, depending on whether you intend to use spacing between the tiles (to be filled with grout), or not. With cutting you will have tile wastage so add 5-10% to the amount you have calculated. Under each tile type there is an approximation of tiles/sheets/kg needed to the square metre. Back to top

Do you sell mosaic on sheets?
Almost all of our tiles are available on mesh sheets as it is easier to install. Mini and Transparent tiles may be delivered on paper and must be applied using the indirect method. Back to top

Do you sell small quantities?
Most tiles are available in smaller quantities or loose for hobby projects. Look under unit to see the various quantities sold. Back to top

Can I use them for flooring?
Many of our tiles are suitable for flooring projects with the exception of glazed ceramic tiles from Mosa and and our stained glass collection. Look under the type of tile for more detailed information. Back to top

Can I use them for bathrooms?
Most of our tiles are suitable for bathrooms and are water resistant. Ensure that your adhesive and glue are appropriate for wet areas. Back to top

Can I use them for my kitchen backsplash?
All of our tiles are suitable for kitchen projects. Ensure that your adhesive and glue are appropriate for wet areas. Back to top

Why are some colours more expensive than others?
The materials used in the manufacturing process vary in cost. Red, Orange and Yellow use Cadmium, a very expensive and toxic mineral. Pink uses 24 karat gold as a colouring agent and is therefore the most expensive colour to manufacture. Back to top

Is mosaic heatproof?
Glass tiles are highly heat resistant, however ensure that the adhesive or glue is as well. Back to top

How do I remove remove tiles easily and safely from mesh?
  1. You don't actually need to get the glue off the tiles unless you want to. Usually we recommend that you just peel the tiles away from the mesh and when you stick them down (either whole tiles or cut tiles) the old glue will soften and melt into the new glue that you're using.
  2. However, if you really do want to remove every bit of glue the best way to do it is to use a plastic container and caustic soda. Use proper precaution with the caustic soda (available from Boots or Asda among others).
  3. Put the tiles into the container and cover with measuring cups of cold water until the tiles are completely covered. Remove the tiles from the container and add 1/4 cup caustic soda for every cup of water in the plastic container.
  4. Stir carefully to mix, then add the tiles gently section by section with the mesh side down. Leave to soak overnight.
  5. Pour off the liquid from the container (good for your drains) then fill the container with fresh cold water. Drain and repeat twice.
  6. Pull the tiles from the mesh and rub off any excess softened glue.
  7. Dry the tiles on paper towels or old cloths.Back to top

How can I clean my mosaic?
After grouting wipe immediately with a dry cloth to remove excess grout. When the grout is completely dry use a mixture of white vinegar and water to remove any haze remaining. For regular cleaning and maintenance, ordinary household cleaners can be used. Back to top

Can I make my own sheets?
Yes you can. Simply choose the tiles and colours you wish to use and a correctly sized tile grid to create individual sheets using mosaic mounting tape or craft paper. Alternatively you can create art pieces using the direct method by gluing the tesserae to fiberglass mesh with PVA prior to installation. Back to top

How much grout do I need?
Approximately 2kg of Mapei grout to the square metre for mosaics. Back to top

What grout colour should I use?
All our grout is suitable for interior and exterior use and is non-sanded. The colour depends on the desired effect. If deep or bright coloured tiles are used, choose a dark grout. For lighter work pieces a mid-tone or lighter grout may work better. It is prefereable not to use white grout for mosaic artwork since it tends to visually 'shatter' the design of the mosaic, rather than unify it. Most outside mosaic should use a mid to dark grout to hide dirt and debris. Back to top

What type of glue do I need?
Depending on the type of mosaic, some adhesives are better suited. Please check our adhesive section to see which glue we recommend for specific uses or locations. Back to top

Do I need to seal my mosaic?
No, not if you use Mapei grout. Mapei grout is pre-mixed with an epoxy sealant. If you still wish to use a grout protector then we recommend the British-made LTP grout protector. Back to top

Can I use a hammer?
You can use a hammer on the reverse of large glazed tiles, however this will break the tile into random pieces and may damage the glaze or surface. For most mosaic work we recommend that you invest in good tools in order to get the most out of your mosaic experience. Back to top

What is the best way to hang a foam or polystyrene form?
The best way to hang a foam or polystyrene form is by putting silicon glue on multiple screws and screwing these in the back the form. When the glue is dry, you can put some iron wire between the screws to hang the form and divide the weight over the whole work. Make sure to use screws with the correct length (not too short, but also not too long)! The larger the work, the more screws you should use: always hang the form on multiple hooks in the wall. Back to top