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Shipping and Return Information

Click here for our returns policy.

Shipping

For our shipping we use First Class Royal Mail or the courier DPD (whichever is cheaper) for domestic orders. For international orders we use First Class Royal Mail or select from a range of different couriers.

To discuss or arrange alternative shipping please send an email or call 01392459788

Please use the shipping estimator at check out to get an estimate for your location. Our shipping pricing is based on zones. The higher the zones, the longer the shipment will take and the pricier it will be. We currently have the following zones:

Zone 1: United Kingdom (not including postcodes starting KW, BT, GY, JE, Ze, IV)

Zone 2: Belgium, Ireland, Netherlands, Luxembourg

Zone 3: France, Germany

Zone 4: Austria, Denmark, Finland, Italy (not including islands), Portugal (not including islands), San Marino, Spain (not including islands), Sweden (not including islands), Vatican

Zone 5: Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Monaco, Malta, Poland, Romania, Slovakia (Slovak Republic), Slovenia

Zone 6: Albania, Bosnia and Herzegowina, Croatia, Greenland, Iceland, Liechtenstein, Moldova, Macedonia, Norway, Russia, Switzerland, Turkey, Ukraine

Zone 7: All other countries, including: Australia, Canada, Israel, New Zealand, South Africa and the United States

The rates are available in this PDF file.

Pickup

You are invited to pick up your orders at Mosaic Trader UK Ltd, located at:

Mosaic Trader UK Ltd, 7 Swallow Units, Alphinbrook road, Marsh Barton, Exeter, EX2 8QF

Please check our opening hours first.

Returns

Merchandise will be accepted for return within 30 days of purchase. This excludes closeouts and special orders. Merchandise must be unused and in new condition. You are responsible for all the shipping costs of the order (to you and from you). You must contact us by phone (01392459788) or email for authorisation and instructions before returning any item.

Address your return to:

Mosaic Trader UK Ltd - Returns
Mosaic Trader UK Ltd, 7 Swallow Units, Alphinbrook road, Marsh Barton, Exeter, EX2 8QF